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Return and exchange cancellation policy
Refund, exchange and cancellation
The order has been cancelled.
Please carefully check the size, color, quantity, consignee, delivery address and other information before payment. Once an order is placed, it cannot be changed easily. If you would like to cancel your order, please email Perfect161913@gmail.com. Once an order is issued, it cannot be cancelled. Note: If you cancel your order within 12 hours after placing it, a 20% order processing fee of the order amount will be charged. Cancellations will not be accepted within 7 days after placing an order. After placing your order, if you think the product size may not be suitable for you, or you would like to change to another style, please contact our customer service representative by sending an email to Perfect161913@gmail.com. Our customer service representative will reply to your email within 24 hours. Please note that if there are price differences among the changed styles, we will charge a fee or offer a refund depending on the situation. We suggest that you try not to choose products with a price difference of more than one dollar to avoid price differences. We will be very disappointed if you are not one hundred percent satisfied with the goods you have received. Please read the following return policy: If you think a certain item is not suitable for you, you can contact us for a return within 7(7) days after receiving the item. 2. The following items are not eligible for return or exchange: bikinis, bikinis, one-piece swimsuits and underwear. 3. Returned items must be original, unused and in their original condition. Items that have been worn, damaged, washed or altered in any form will not be returned. Items returned without contacting our customer service representative will not be accepted. Please note that the address on the packing list is not our delivery address. Items sent there will not be returned. 5. You will be responsible for any return shipping costs. 6. We will process your refund after receiving the package you returned. For customers who made the payment via PayPal, your refund will be processed within 2 days after receiving the package. For customers who paid by credit card, your refund will be processed within 7 days after receiving the package. 7. If the returned items are transported internationally, please mark "Returned" to avoid any customs charges. We are not responsible for any customs fees for returning packages. Unless otherwise agreed, refunds will be processed in the same payment manner as the original purchase. If the product or packaging is found to have been used or damaged, we will notify the buyer and reserve the right to deduct any depreciation when making a refund. 8. The customer only needs to pay the shipping fee once (including returns). Returns do not require replenishment. We are glad to accept returns within 7 days of receiving the goods. Please handle your return according to the following process: Send us a request through your account and contact our customer service representative. Or you can send an email to Perfect161913@gmail.com. Please indicate the type of goods you want to return and the reason. Our customer service representative will reply to you and handle your return request within 24 hours. 3. Please put the goods back in their original packaging and seal them well. Please write the return address provided by the customer service representative on the package. Upon receipt of your package, we will immediately process an exchange or refund for you in accordance with our return policy. Perfect161913@gmail.com once your order is placed, it cannot be cancelled.
Please note
If an order is cancelled after 12 hours, a 20% order processing fee of the order amount will be charged.
Orders cancelled within 7 days after placement will not be accepted.
"Exchange
After placing your order, if you think the size of the product may not fit you, or you would like to change to another style, please contact our customer service representative via email Perfect161913@gmail.com. Our customer service representative will reply to your email within 24 hours.
Please note that if there is a price difference for the changed style, we will charge a fee or offer a refund depending on the situation. We suggest that you try not to choose products with a difference of more than one dollar to avoid causing a difference.
Return
We will be very disappointed if you are not one hundred percent satisfied with the goods you have received. Please check the following return policy
Return policy
If you think a certain item is not suitable for you, you can contact us to request a return within 7(7) days after receiving the item.
The following items are non-returnable and non-exchangeable: bikinis, tight bikinis, one-piece swimsuits and underwear.
1. Returned items must be in their original, unused condition and in their original packaging. Worn, damaged or washed items
Logistics policy
We attach great importance to ensuring your items are delivered as soon as possible. The delivery time depends on the delivery address you choose, the inventory availability of the items, and the time when you place your order.
"Processing"
Once your order is confirmed, we will prepare for shipment of your goods. The project may take 5 to 10 working days to process. Although we strive to ensure that your order is ready for shipment as soon as possible, due to low inventory levels, some items may take longer to process. In this case, we will notify you of the delay via email.
Transportation time
The standard delivery time is approximately 7 to 20 days, but delays may occur. The specific delivery time is subject to the local post office's delivery arrangement.
In some countries, the delivery time may be longer, possibly taking 12 to 20 days.
Note: The delivery time is calculated after the order is issued, not after the order is placed.
Shipping
Free delivery is available for orders over 65 US dollars. If conditions permit, you can choose a Courier service that incurs additional charges.
When choosing a Courier company, according to the transportation regulations, specific address information (including street/block, city, province/state, country, postal code, name, and phone number) needs to be provided in English.
Order status
After placing your order, we will update the status of your order via email.
Order confirmation
After placing your order, we will immediately send you an order confirmation email, which will contain a summary of your order as well as your delivery and billing details.
Shipment confirmation
After your order is dispatched, you will receive a shipping confirmation email informing you that your items have left our warehouse. The email contains detailed information about the goods and the waybill number. To track your package, simply click on the link provided. Please note that shipping companies sometimes take 48 hours to update shipping status, and sometimes even longer. Your tracking link may not work immediately. If your order contains multiple items, they may be divided into different packages and dispatched on different dates. You will receive a separate shipping confirmation for each batch of goods.
Please note
Due to the customer's personal reasons (customs clearance, incorrect address, inability to deliver, wrong phone number), the package was not claimed within the specified time, resulting in damage to the package. When the buyer authorizes the package to be placed at the door, neighbor's location, etc., we are not responsible for the loss or theft of the package, nor do we accept refunds for subsequent delivery and handling.
Due to international transportation, some packages may be inspected at the local customs upon arrival and may incur tariffs. Therefore, buyers need to pay attention to the notices issued by the local customs. Customs duties are collected by the local customs. The seller has no right to charge the buyer any customs duties.
If the package cannot be delivered smoothly due to the buyer's failure to pay the customs duties, the seller will not be held responsible and we will not accept any refund requests.
Terms of Service
Overview
Welcome to operates this store and website, including all relevant information, content, functions, tools, products and services, with the aim of providing you (i.e., the customer) with a carefully curated shopping experience (hereinafter referred to as "this service"). My Store is supported by Shopify, enabling us to provide you with the above services.
The following specific terms of service, as well as any policies referred to in these Terms of Service (i.e., these "Terms of Service" or "Clauses"), introduce the rights and responsibilities you have when using the services.
Please read these terms of service carefully, which contain important information about your legal rights and cover multiple aspects such as warranty disclaimers and limitation of liability.
By accessing our services, interacting with our services or using our services, you agree to be bound by these terms of Service and our privacy policy. If you do not agree to these terms of service or privacy policy, you should not use or access our services.
Section 1 - Access Permissions and Accounts
By agreeing to these terms of service, you indicate that you have reached at least the legal age of majority in the state or province where you reside, and you consent to us allowing any of your minor family members to use our services on devices that you own, purchase or manage.
To use the service, including visiting or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, bills, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, complete and up-to-date, and that you have all the rights necessary to provide such information.
It is entirely your responsibility to maintain the security of your account credentials and all your account activities. You must not transfer, sell, assign your account to any other person or license any other person to use it.
Section 2 - Our Products
We have made every effort to accurately present our products and services in our online store. However, please note that due to the type of device you use to access the store, as well as the Settings and configurations of your device, the actual color or product appearance presented may differ from what you see on the screen.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations, nor do we guarantee that it will be exactly the same as described or presented in our online store.
All product descriptions may be changed at any time without further notice. We reserve the right to discontinue the provision of any products at any time and may, depending on the specific circumstances, limit the quantity of any products we provide to any person, geographical area or jurisdiction.
Section 3 - Orders
Your placing an order represents that you are making a purchase offer. My Store reserves the right to accept or reject your order for any reason at its own discretion. It doesn't mean that your order has been accepted until My Store confirms the acceptance of the order. We must receive and process your payment before your order is accepted. Please check carefully before submitting the order. Once the order is accepted, My Store may not be able to help you cancel it. If we do not accept, make changes to or cancel your order, we will attempt to notify you via the email address, billing address and/or phone number you provided when placing the order.
Your purchase transaction will only be subject to returns and exchanges in accordance with our refund policy [link].
You represent and warrant that you purchase the product for personal or household use purposes and for no commercial resale or export purposes.
Section 4 - Prices and Bills
Prices, discounts and promotional activities are subject to change without further notice. The price charged for the product or service is the price in effect at the time of your order placement. The price information will also be listed in your order confirmation email. Unless otherwise explicitly stated, the published prices do not include taxes, freight charges, handling fees, customs or import charges.
The prices posted in our online store may differ from those offered in physical stores or third-party operated online or other stores. Sometimes we may offer promotional offers for the services that may affect pricing. Such promotional offers are managed and subject to other terms of service independent of these terms. In the event of any conflict between the promotional terms and these terms, the promotional terms shall prevail.
You agree to provide complete, accurate and up-to-date purchase, payment and account information for all purchase transactions made in our store. You agree to update your account information and other details in a timely mann
Privacy Policy Statement
PERFECT operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PERFECT is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your accoun
Question
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